All orders will be processed and shipped as soon as possible. Most orders ship on the same day, and all within 3 business days (besides preorders/backorders). Preorders and backorders are subject to varying shipping times from different vendors, but we will keep you informed and provide free priority shipping as soon as we can process the order. We reserve the right to choose shipping carrier for any Free Shipping promotions. Free shipping promotions cannot be applied to overnight services.
Exceptions – Some packages may take longer to arrive due to mailing delays. USPS also recognizes federal holidays and will hold packages in transit on those days. Occasionally, USPS experiences a backlog, especially around peak times such as Christmas. The backlog may cause packages to arrive after the estimated time. Weather delays may also play a factor. While USPS delivers in bad weather, severe weather and national disasters can prevent mail from reaching affected areas.
Incorrect Shipping Information – If a package is returned due to an incorrect shipping address provided by a customer, the customer will be responsible for the return shipping cost as well as the redelivery cost. Kate Quinn Organics is not responsible for packages delivered incorrectly or lost due to incorrect shipping information provided by a customer.
Lost or Stolen Packages – ChoHemp.com is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.
Returns Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods, some health and personal care items, and opened E-juice are non-returnable
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com.
Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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